Quality Assurance Officer 244

Wall Street English 華爾街英語
Quality Assurance Officer

Job Highlights

Job Description

As a Quality Assurance Officer, you will report to the Operations Manager/ Assistant Operations Manager (Operation and Customer Service) and take an active role in supporting our English learning programs (Core Course, IELTS, DSE and Business English) primarily and general enquires from students.

You will also need to check and monitor the Core Course Student Progress once the Qualifications Framework (QF) Application done.

Apart from this, you are also responsible for ensuring the communication effectiveness between the Company and the stakeholders.

Responsibilities:

  • Assist in implementing and maintain the documentation system and quality management system;
  • Perform all-rounded support and guarantee smooth operations of Core Course, IELTS, DSE and Business English programs;
  • Converse with students and staff to ensure an efficient and effective course plan;
  • Handle students’ admission and special requests by email/ telephone;
  • Support other functions of the Company if required.

Requirements:

  • High diploma with a minimum of 1-year working experience in Customer Service or related fields;
  • Multi-tasking and able to work in a fast-paced environment;
  • Able to work under pressure & to meet tight deadlines;
  • Supportive to staff and Students;
  • Willing to participate and contribute to a harmonious work environment that encourages cooperation and team work;
  • Immediately available is a plus.

Benefit:

  • Full training provided
  • Medical Coverage (spouse included)
  • Dental Care Plan
  • 14 days annual leave
  • Bank holiday
  • OT pay
  • Study Sponsorship Program
  • Study Leave and Exam Leave
  • Marriage Leave
  • Discretionary Annual Bonus
  • Free English course
  • Career progression opportunities within the organization
  • Modern, comfortable and attractive working environment
  • Staff activities and team building budget

To apply for this position, please send your application letter & resume with Current and Expected Salary.

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